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ATI Leadership Proctored Exam 2019
1. What does valuing respect for the individual as defining high-quality patient care describe about the nurse's approach to patient care?
- A. Critical thinking
- B. Caritas
- C. Paradigm
- D. Hierarchy of needs
Correct answer: C
Rationale: Valuing respect for the individual as defining high-quality patient care describes the nurse's paradigm, which is the overall way of thinking and approaching patient care that guides their actions and decisions. It reflects their fundamental beliefs and values regarding patient interactions and care delivery. Critical thinking involves analyzing information objectively and evaluating situations to make informed decisions. Caritas refers to acts of loving kindness and compassionate care in nursing practice. The hierarchy of needs is a theory that describes the hierarchical nature of human needs, such as physiological needs, safety needs, and social needs.
2. What theme of critical thinking is demonstrated by the belief that continuous learning contributes to the ongoing process?
- A. Critical thinking is a productive and positive activity.
- B. Critical thinking is a process, not an outcome.
- C. Manifestations of critical thinking vary, depending on the context in which they occur.
- D. Critical thinking is triggered by both positive and negative events.
Correct answer: B
Rationale: The belief that continuous learning contributes to the ongoing process aligns with the theme that critical thinking is a process, not an outcome. This suggests that critical thinking involves a continuous, dynamic process of evaluating information, making connections, and adapting one's thinking over time, rather than being a fixed end result. Therefore, choice B is the correct answer. Choices A, C, and D do not directly address the continuous nature of critical thinking or its ongoing development, making them incorrect.
3. What is customer satisfaction primarily based on?
- A. Personal interactions with employees
- B. Access to modern, up-to-date facilities
- C. Availability of a wide menu selection
- D. Having to undergo fewer invasive procedures
Correct answer: A
Rationale: Customer satisfaction is primarily based on the quality of personal interactions with staff. Positive personal interactions, including empathy, communication, and responsiveness, greatly impact a customer's overall experience and perception of the service provided, leading to increased satisfaction and loyalty. Choices B, C, and D are incorrect because while modern facilities, menu selection, and ease of procedures can contribute to customer satisfaction, they are secondary factors compared to the quality of personal interactions.
4. A healthcare professional is interested in locating reliable information concerning non-invasive blood glucose monitoring. Information is found, and the author is a scientist who conducted studies within the last year on the effectiveness of a non-invasive blood glucose monitor. The scientist received funding from a pharmaceutical company to support the studies. The URL indicates the pharmaceutical company excite.com. The healthcare professional is concerned about what component associated with this information?
- A. Accuracy
- B. Currency
- C. Authority
- D. Objectivity
Correct answer: D
Rationale: Objectivity is questioned when there is a potential conflict of interest, such as funding from a pharmaceutical company. In this scenario, the scientist's ties to the pharmaceutical company through funding may introduce bias, affecting the objectivity of the information provided. The author's connection to the pharmaceutical company may influence the objectivity of the research findings, making it essential for the healthcare professional to consider this aspect when evaluating the reliability of the information.
5. Which statement about the U.S. healthcare system made by the nurse is untrue and inaccurate?
- A. There is no central agency governing the healthcare system.
- B. Access to healthcare is available to all persons regardless of ability to pay.
- C. Legal risk must be considered when providing healthcare.
- D. High-tech equipment is available but payment for its use is troublesome to the system.
Correct answer: B
Rationale: The correct answer is B. Access to healthcare is not universally available to all persons in the U.S.; it is often influenced by the ability to pay. Choice A is accurate as there is no single central agency governing the entire U.S. healthcare system. Choice C is a valid consideration as legal risks are important in healthcare provision. Choice D highlights a common issue in the U.S. healthcare system where high-tech equipment is available, but the payment for its use can be problematic.
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